✨What is your estimated finish time?
All clients will receive an estimated finish date upon receiving a commission slot.
If you choose a longer payment plan, your suit finish time will be pushed back.
✨How often can I expect an update/WIP?
Usually, commissioners can expect to receive at least one WIP update per month once we started work on your suit.
✨Are commission slots only given to adults?
We ask that you show us an image of your ID before sending the first payment. The name on the ID should match the name on the bank account or any payment method you are using. Quotes do not require identification to be sent to clients. Parents are welcome to commission us for their children under the age of 18.
✨Can I get a quote?
When quotes are open, there is a fee of $5 for each character. We do not do free quotes anymore as we are simply unable to go through them all in a timely manner due to volume. We apologize for the inconvenience. If you are simply curious or window shopping you are welcome to view our price details on our website.
✨How are slot recipients picked?
When multiple clients are requesting commissions we unfortunately can not take them on all at the same time. Characters of high difficulty or complexity may be passed over for simpler designs, or at times commissions may be picked at random. Repeated interest in our commission slots will result in a higher chance of being picked in the future.
✨Can I upgrade my partial into a full suit? Can I commission additional fursuit parts?
We are willing to do full suit or partial suit upgrades, but the suit head must be made by Canis Major. Former customers are also welcome to inquire about the process of making their own fursuit parts.
✨Do you sell your head bases?
No, unless under special circumstances. There is a possibility head blanks may be sold via Patreon in the future.
✨Can I ask to alter an existing head base for my commission?
Yes, we can customize multiple features on our head bases. Editing head blanks to match the features of your fursona is included in your commission. We are even able to custom sculpt heads to match an artist's art style, but you will need to get permission from the artist first.
✨Can you make fursuit heads from foam?
We prefer to use PLA+ 3D printed head blanks in our fursuit making process, but we are able to make foam heads if that is what you prefer. Foam heads will cost extra for foam materials and the extra time it takes to make foam head blanks. We do not hand sculpt foam heads, and all foam head blanks will be made from foam cast in a mold.
✨Are your heads glasses friendly?
Our heads are usually glasses-friendly, with the exception of our follow-me eye forms. Large frames may not fit well in a head with follow-me eyes. Foam head bases also may have issues fitting glasses inside.
✨What can I expect in terms of vision/visibility?
✨Can I pick up my suit locally or at a convention?
Local pick-up is available near Seattle WA/ King County WA. If we're going to be present at a convention you are welcome to pick up your suit there if you are attending as well. If we are traveling by air, client must pay the baggage fee charged by the airline.
✨What is the warranty on fursuits?
We provide a 1-month full warranty if there are any errors made on our fursuits. In this instance, Canis Major will pay for shipping fees.
We also provide a 12-month free repair warranty. Clients pay shipping fees in these 12 months.
If the suit is damaged on purpose, or from gross negligence, we reserve the right to deny coverage for repairs within the 12-month repair period. Please keep in mind: fursuits are wearable art and must be treated properly and with care.
After 12 months we can repair fursuits with repair and shipping fees paid by the customer.
✨Is it okay to use my new suit in NSFW/adult activities?
We at Canis Major have no issues with adults doing adult things in our suits, as long as the person wearing the suit is above the age of 18. However, we do ask that Canis Major suiters refrain from doing NSFW activities in public places like hotel lobbies and that minors are not exposed to any NSFW content in any way. Please respect our brand and image and keep adult activities in adult-only spaces! Any suit involved in NSFW activities that are sent back to us for refurbishment/repair MUST BE THOROUGHLY CLEANED before being shipped.
✨May I resell my fursuit?
Clients have the right to re-sell fursuits we've made, but we ask that resale prices do not exceed the price of the suit when it was new.
✨Do I get any other goodies with my new fursuit?
Our suits all come with a free digital art badge that can be printed by the client after full payment and shipping fees have been received. Our full-body fursuits also come with a custom-made ref sheet.
✨Do you have any pets in your studio?
Our makers have severe animal allergies. Our studio is a pet-free area.
✨Can I communicate with languages other than English?
Yes, We speak English and Chinese and understand some Cantonese and Japanese!
是的我說中文。歡迎使用中文交流委托事項 ^ ^
